Forrester Performance Management Playbook
Today’s digital businesses and their customers need I&O professionals to go beyond problem solving to deliver an excellent customer experience. Operations teams are seeking something more than application performance management (APM) as we know it — and some vendors are starting to provide it. Managing today’s customer experience requires tighter alignment with business requirements and ever-changing customer needs and expectations. This report tells I&O pros how to go beyond APM toward digital performance management.
Read the Forrester Playbook to learn:
- Digital Performance Management Is An Evolutionary Step Beyond APM
- Understand The Customer To Understand Performance
- Adopt A DPM Approach For That Competitive Edge