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case studies


To deliver the best possible retail experience for customers in-store, online, and on-the-go – and to compete with Amazon on its own turf in an increasingly competitive ecommerce climate – Lowe’s set out to build a center of excellence based around digital performance. This is their success story.  Since 1946, Lowe’s has been helping homeowners, renters, […]

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The 5 phases of performance maturity

In my last post I discussed the importance of building a performance culture and the common traits of first-class teams to drive that culture across the organization. The first step in reaching any destination is to understand your starting point. This post establishes a framework for assessing the state of your organization’s commitment to performance. The goal […]

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9 traits of strong web performance teams

The makeup of a performance team is largely dependent on the size and complexity of the organization, its website(s), and applications. There are a number of common roles and responsibilities that need to be addressed for measuring, testing and optimizing the performance of a web property. This includes building technical, analytical and project management expertise, […]

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